Shipping policy
1. Order Cancellation (Before Processing): If a cancellation request is
received before the order is processed or approved, the order will be
cancelled and a 80% refund will be issued.
received before the order is processed or approved, the order will be
cancelled and a 80% refund will be issued.
2. Order Cancellation or Return (After Dispatch): A 50% deduction will be
applied to cancellations or returns of orders that have already left the
shipping warehouse.
applied to cancellations or returns of orders that have already left the
shipping warehouse.
3. Cash on Delivery (COD) Orders: COD orders will include a shipping charge,
which will be clearly displayed during checkout.
which will be clearly displayed during checkout.
4. Damaged or Incorrect Items: In the event of damage, we require an
unboxing video of the received order to validate any claims. This helps us
resolve issues promptly and offer an appropriate solution.
unboxing video of the received order to validate any claims. This helps us
resolve issues promptly and offer an appropriate solution.
5.Return Eligibility Period: Returns must be requested within 4 days of
delivery. Products must be unused, in original condition, and with original
packaging. After inspection if its a valid reason return will be accepted.
delivery. Products must be unused, in original condition, and with original
packaging. After inspection if its a valid reason return will be accepted.
6. Non-Returnable Items: Due to hygiene and safety concerns, used or
opened personal care products (like hair oils, serums, etc.) are not eligible
for return unless damaged or incorrect.
opened personal care products (like hair oils, serums, etc.) are not eligible
for return unless damaged or incorrect.
7.Refund Processing Time: Refunds will be processed within 5–7 business
days after the returned product is received and inspected.
days after the returned product is received and inspected.
8. Incorrect Address / Failed Delivery: If the order is undelivered due to an
incorrect shipping address or multiple failed delivery attempts, the order
will be returned to us. A reshipping fee will apply.
incorrect shipping address or multiple failed delivery attempts, the order
will be returned to us. A reshipping fee will apply.
9. Delivery Timeline: Orders are usually delivered within 4–7 business days,
depending on the delivery location.
depending on the delivery location.